All Categories - Sema Ventures, LLC
4 juin 2025 ·
🗣️ “We already have in-house service training.” I’ve heard this a few times lately, and yes,...
28 mars 2025 ·
Defining your customer personae isn’t about exclusion—it’s about focus. I’ve been working on...
21 mars 2025 ·
If you’ve worked in a restaurant, you know that "slow" hours can be the worst for service. I’ve...
15 février 2025 ·
Customer journey mapping is an essential practice for any business that wants to understand,...
4 février 2025 ·
If you know me, you know I love a well-crafted and intentional customer touchpoint—whether it’s...
29 janvier 2025 ·
I had the honor of presenting the team at the Citizen Potawatomi Nation Eagle Aviary with an...
3 décembre 2024 ·
You onboard your employees (we hope), but do you onboard your customers? Many companies focus...
2 novembre 2024 ·
Stepping into my first fractional CXO role has given me a new perspective on my own services—so...
9 septembre 2024 ·
A name carries weight. It should mean something, spark curiosity, and set the tone for what’s to...
21 mars 2024 ·
It's easy to get distracted with the ever evolving cadence of new strategy directives, metrics,...